Future of the retail industry, Patrick Dixon delivers a conference keynote for BNP Paribas in Bulgaria. Customer service, call centres and consumer experience. The balance between the bottom line and providing good service driving repeat sales. Mystery shoppers, testing your company.
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Dr Patrick Dixon MBE
Futurist keynote speaker and author of 19 books. Thirty years forecasting global trends for more than 400 clients, in every industry.
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