The future of

Retail and consumers

Retail, brands, marketing, food and consumer behaviour: what customers will want next, and how to reach them.

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  • Article · 2011

    Future of Marketing

    Consumers are increasingly cynical and hard to impress, sophisticated, fickle and wary as well as well-informed, with instant access to onl…

    5 July 2011
  • Article · 2011

    Stronger Brands: 10 steps to refresh your brands and marketing

    What does it mean for a brand to be emotional, to connect with customer passion, to create devotion and loyalty?

    5 July 2011
  • Article · 2011

    Warm up your Brand

    How to warm up your brand. What if we could add 10% to the impact of every global brand, 20% to the power of every mission statement?

    4 July 2011
  • Video · 2011

    Packaging for a better world

    How Tetrapak food and drink packaging is creating a better future for consumers across the world, particularly in low income, emerging nati…

    3 July 2011
  • Video · 2011

    Future of Restaurants

    Important tips for successful restaurants. Trends in restaurant, numbers eating out. Focus on the whole experience, sense of magic, theatre.

    20 June 2011
  • Video · 2011

    Food is an Emotional Business!

    Food and beverages manufacturing, wholesale, distribution, packaging and retail. Food marketing and sales is an emotional business.

    12 June 2011
  • Video · 2011

    Emotions and Future of Food Retailing, food industry trends, consumer lifestyle choices

    Food industry trends in retail - small food outlets to major retail chains.

    11 June 2011
  • Video · 2011

    Fill supermarket trolleys

    How retail chains and supermarkets persuade customers to buy. Manipulating the customer journey around the store with well-placed special o…

    11 June 2011
  • Video · 2011

    Future of Shopping Malls

    For every retail outlet that opens in a new Mall, another has to close somewhere else - a corner store, high street shop, or market stall.

    10 June 2011
  • Video · 2011

    Five seconds to win a customer

    Why every second counts in retail - and how companies lose customers faster than they realise. Vital trends for the future of retailing fro…

    9 June 2011
  • Video · 2011

    Future of call-centres

    Future of call-centres and call-centre nightmares - how to lose customers and sales. OK so here it is - I was going to keep this "funny" an…

    8 June 2011
  • Video · 2011

    Future of New Brands and Branding

    Future of Brands – secrets of all strong brands. Brands are all about emotion – and emotion connects with memory, self-image, hopes, dreams…

    8 June 2011

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