Retail and consumers in 2011
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Video · 2011
Future of call-centres
Future of call-centres and call-centre nightmares - how to lose customers and sales. OK so here it is - I was going to keep this "funny" an…
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Video · 2011
Future of New Brands and Branding
Future of Brands – secrets of all strong brands. Brands are all about emotion – and emotion connects with memory, self-image, hopes, dreams…
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Video · 2011
Future of the Food Industry and Retail Trends
Future of food industry and retail sector – articles, videos and keynotes on the future of the food and retail industry.
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Video · 2011
How to lose 60% of sales in 15 seconds
How consumers are increasingly impatient - impact on marketing of real estate - reaching multichannel, multitasking customers.
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Article · 2011
How two-faced companies destroy their business
Messages aimed at customers or shareholders are often in conflict, and this is becoming a major challenge for brand management, marketing a…
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Video · 2011
Customer Focus!: Future of Food Industry
Future consumers. Developing business in emerging markets eg India, China, Brazil, Indonesia, Malaysia, Russia, South Africa, South East As…
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Video · 2011
Future food shortages
Future food crisis and why there are global food shortages. Population growth is often blamed but we have enough food to feed the world wit…
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Video · 2011
Marketing Strategy
Future marketing strategy is more than about altering a marketing mix for multichannel customers. Marketing needs to change values as well …
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Video · 2011
Mobile Price Comparison
Retail impact of online price comparison using mobile devices, smartphones, aggregator sites. Shopping patterns and customer behaviour.
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Video · 2011
How to win customers!
Future marketing, brands and campaigns. Future trends in the retail industry, presentation for UK clients of Hermes.
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Video · 2011
Why online shopping is too slow
Online retail is shockingly slow - for all physical products, compared to downloards. Customer focus - vital to business survival, yet ofte…
