Motivation: Passion for Customer Service, Future of Leadership / Retail

Clip from Patrick Dixon's keynote at the Sampo Liidrite Forum in Estonia on motivation, passion and excellent customer service. What motivates your employees? What are we passionate about as individuals and corporations? What gets you out of bed in the morning? Companies are being required to be more socially responsible since the sub-prime crisis. Companies lose 80% of customers in the first 20 seconds of waiting. Customer service vs shareholder value and the bottom line. What is the customer passionate about, how to positively change your business.

Futurist keynote speaker, Patrick Dixon - author 16 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50).

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