How small stores can survive and thrive in niche markets, competing against large retail chains and multinational super brands, by offering unique products and services with outstanding...

Keep your customers happy, listen to them, keep close to how they are really thinking about your products and services. In a time-poor world, customers are increasingly fed up with companies...

Past decades are littered with the debris of failed corporations that had the wrong products, wrong services or were unable to compete because of archaic management structures, out-of-date systems and bad decisions.

But making things happen differently inside a big organization is a huge challenge.

That’s why I find innovation workshops are often so electrifying, as they unleash all this frustrated creative power.

Article covers: how to drive innovation at every level across your organisation.  Why vision matters, how to focus on greatest potential impact and the role of open innovation.