Aggregator sites will grow rapidly, creating strong price competition, eroding viability of physical retail outlets, especially in electronic consumer goods,...

Targetting customers in a world which is overloaded with marketing messages. What is CRM? - what do we mean by customer relationship management?

How to run call centres to win sales, improve customer satisfaction and engagement, customer loyalty, retention and reduce numbers of complaints.

How many corporations are blind to unmet customer needs, lacking true insight into how customers actually feel about how they are being treated.

Innovation means radical new approaches to old manufacturing and logistics challenges.

Conference keynote lecture by Patrick Dixon, for Red Prairie, audience of logistics and supply chain executives.