Futurist Keynote Speaker: Posts, Slides, Videos -
Manufacturing, Logistics, Supply Chain Keynotes
If your business is hit by a crisis, ALWAYS let your customers know what is happening and do it FAST.
The worst thing in the world is for an important client to learn about an event from the media or someone else other than you.
This principle of open, clear, concise, accurate, instant information is absolutely key to maintaining trust when things start to go wrong.
Let your clients know what is happening, why, what you are doing about it immediately and when the next update will be.
This applies in logistics and supply chain management but also in every other sector, whether manufacturing, oil and gas, retail, construction, aviation, hospitality, banking, insurance and so on.
Within seconds a bad story can become a destructive hurricane unless you are seen to respond rapidly, responsibility, with empathy and humility.
Patrick Dixon is a keynote speaker on logistics and supply chain management, as well as delivering keynotes for every other industry, including issues relating to brand protection and reputational risks. Questions and answers at Seminarium Chile.
Read more: How to Communicate Bad News to Customers. Crisis management - example from logistics and supply chains disruptions. TRUST REALLY MATTERS. Act FAST, be transparent, keep clients updated, work together to find solutions. Logistics keynote speaker