Slide 1

Beyond Convergence ?

Technologies are converging far faster than boards can make IT decisions

Slide 4

Multi-Purpose Consumer Products

Adding more features is only part of the picture

   How will they behave?

The future of technology and convergence will be shaped by emotion

Don’t           believe market research

Slide 10

      Emotional Power of Web Chat

Expect confusion in many software, telecom and media companies about how young and old people will behave

Loss of focus about strategy, design and innovation…

Slide 13

""Creativity comes by breaking..."

"will still not be enough..."

Convergence with Human Beings
But does it meet a NEED?

Slide 17

Slide 18

Design + Innovation + Need = Passion
Great design / innovation can create new need

Convergence is about co-packaging and economies of scale, but all real innovation is about diversity

Doing things different to serve clients better

Convergence wins for consumers when life is simpler and cheaper

Women will drive next IT

MOST people will use most multi-function devices mainly for one thing

Low cost means more devices

People want many simple, well-designed, reliable, low cost products - to do different things

Who cares about diary and e-mail?

"WHO REALLY WANTS A WEB-ENABLED..."

Convergence chaos at home

But does your father really want one
of these?

Make
technology work for older people

SIMPLE
+ RELIABLE

One PC to do everything?

Size of image needs to change

Phones get smaller

Virtual large screens are unpopular

PDAs get larger - again

Speech recognition will always be limited

Forget old web, e-mail, phone and SMS

Fixed Phones

Virtual Teams – Virtual Companies

Executives often have more powerful technology at home  - and in their pockets

He does not care whether calls are VOIP

"100 million skype users (..."

"Low cost"

The Future
   is Video

Video call: “Which is the best club tonight?”

24 hour / 365 day video link at zero cost

24 hour / 365 day video link - zero cost

Virtual Office – always connected – zero cost

Meetings Will Always Matter

Client wants a human being – not a robot!

Video-enabled call centres

Technology to make people happy

The winners in the convergence battles will be visionary companies who are able to think rapidly outside their own industry box, embrace radical new partnerships and ways of working, integrate their processes, and create new products or services that meet real needs.

Visionary Technology

SLIDES