The Future of Credit Unions

Table of Contents

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2000 Great Party!2001 Great Crisis

Recent events will focus people on values Credit Unions need to be ready

Eat or be Eaten Living until the next merger or joint action

Credit Union Shakeout

Credit Union Pressures

Credit Union Survival

Consumers will always change faster than you

Don’t believe market research

Vision – Changes People“Once you have seen something you can never un-see it”

F U T U R E

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“Sustainable growth and profitability”

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Attackers and defenders (Foster)

Attackers / Defenders

Attackers / Defenders

Change bank / savings account

“I will survive!” – or how to get a job

Technology and People

1. Does technology help profits?

Three Big corporate e-mistakes

The Next Big Mistake

Technology = lower costs

Technology = job losses

Technology means lower margins

Banks make less money

New Technology - may mean only 6 month lead – good or bad news

Technology often seems to build ……..a worse world!

Technology must serve peopleUnlocking human potential

Let humans contact humans!Whenever, however, wherever

2. The truth about new techno-markets and   Business to Business

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3. Work in a virtual world

Information UnderloadValue locked inside his head

Speech recognition already 98% accurate at 140 words per minute -

Sandiego’s World is Changing

The Future is Wireless

People Like Being Connected

The Future is Video

Video v E-mail

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Short messages

An injectable computer

Management @ speed of light

Brain to BrainShared emotion @ the speed of light

Work / Home – integrationWe need to rethink how we organise people and where they work

Recent events are a boost to virtual working

Life too short to spend in airports $200,000 a year – 6 weeks at 33,500ft

20 million in America already work from home using networks

Use technology to “get a life”

Strategies to Improve Executive Productivity for Zero Net Cost

Strategies to Improve Executive Productivity for Zero Net Cost

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Mega-cities - Mega-markets

Microbanking – Women empowerment

Contrasts

Rich City Life - “kickback” cost

Aging Population

feminization of Society (eg UK)

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Tribal conflicts

Global Values Clash

Terrorism

Tribal Marketing Global brands yet local

Positive Tribalism = Values

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There is only one superpowerGlobalisation can be seen as just export of Western / American / European culture and values

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Single buying decisions

Indonesia Crisis

“Speculators should be shot”

Empire Style Tribalism

Virtual Companies

Expect move towards global government / courts / police / military to police the global village

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Death of Political Theory

New Politics

Single Issues

How did this turkey live and die?

Did chickens ever run around on these legs?

x

The Genetic RevolutionDNADesigner LifeThe digital revolution changes what we doThe genetic revolution changes who we are

Mix and Match

Cloning Human Embryos

Legal Issues in Genetics

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The more virtual we are, the more relationships are important - touch 

Deep Human Needs

The search for Experience

Building a Better World

Motivation

Working for zero pay

Giving money away

Ethics at Work UK Professionals

Work – Life Balance

Executives at Ashridge BS

The Issue is Passion

Companies concerned with

Individuals concerned with

“Building a Better World” The ultimate slogan

Consumer MotivatorsStrongest products score high in all areas

A. Self – Building a Better World Positive Negative

B. Family – Building a Better World Positive Negative

C. Community – Building a Better World Positive Negative

C. World – Building a Better World Positive Negative

Workplace Motivators

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Beliefs

Spirituality

Highest Values of All

Life in the Third Millennium

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Turning the cube...

The greatest challenge to Credit Unions in the next decade will be to change fast enough to keep pace with new technology and new valuesEither we take hold of the future or the future will take hold of us

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Presentation Slides:

Home Page: http://www.globalchange.com/search.htm

Other information:
by Dr Patrick Dixon for North Island Credit Union, San Diego. Future of credit unions and future of building societies. Future of financial services. Impact of new technology on client relationship, customer expectations and financial management.

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